(Child Support Division): an Exposé
The inefficiencies of a bumbling, incompetent, arrogant, out-of-control, mismanaged, poorly-run bureaucracy. An inside look, from a former employee.
The Attorney General's Own Complaint Form
Want to make an official complaint about the AG to the AG? You can start by doing it online; you'll need to copy this into your browser (I couldn't make a direct link):
Here's their WRITTEN complaint form it's in Adobe PDF, so you'll have to print it from your computer, fill it out, and mail it in:
The AG website has an information page about their ombudsman program ... but it's not easy to find out who your ombudsman is. The "ombudsman" page only gives phone numbers for the regional call centers (don't waste your time calling there); the "physical address" they give is a PO box in Austin.
My advice is to print out the ombudsman complaint form, fill it out, and mail it to the AG office that's handling your case.