(Child Support Division):
The inefficiencies of a stupid, bumbling, incompetent, out-of-control,
poorly-run bureaucracy. An inside look, from a former employee.
The Jewel of the AG:
the Garland Office (Unit 407)
Child Support Unit 407 is located at 10260 North Central Expressway in Dallas (it's not actually IN Garland, Texas, but they still call it "the Garland Office" or "Dallas Northeast"). For years, it has been among the worst offices in the state. If your file is in that office ... abandon hope.
Unit 407 is well-known throughout the state of Texas. You can go to an AG office in El Paso, or Houston, or Beaumont, and say "Unit 407" and people will groan and roll their eyes. It's that bad.
In fact, Unit 407 was the cause of the famous "ACES" lawsuit (cause #89-CV-00434, filed on February 13, 1989 in the United States District Court for the Northern District of Texas). ACES [run by Lynda M. Benson] was a private advocacy organization that looked out for the rights of mothers who couldn't get their child support money. The performance of Unit 407 was so poor that ACES filed a federal lawsuit against the Attorney General ... and won. Part of the judgment was a Court order that required Howard Baldwin, the head honcho of the Child Support Division at the time, to travel to Dallas every six months for a series of personal meetings with Ms. Benson - AT UNIT 407 - to report to her on how the Attorney General is fixing the problems with customer service.