Because it is the worst kind of bureaucracy ... so badly run that it's almost comical. Their bottom line is politics. The Attorney General's Office is mismanaged from the top down.
In January 1999, John Cornyn was sworn in as the new Attorney General of Texas (his predecessor, Dan Morales, did not seek another term). On the day he took office, there was $19,000,000.00 (that's nineteen million dollars) in the AG's coffers ... representing child support money that had been received by the AG that had never been sent to the mothers. Why? Because his predecessor (Dan Morales) couldn't find the moms. Lost their addresses. Nineteen million dollars that was NOT being used to feed the hungry children of Texas.
John Cornyn served as Texas Attorney General for exactly one term, and then got the hell out (I think he ran SCREAMING from his office when his four years were up). He's now a U.S. Senator. And his predecessor, Dan Morales, was eventually convicted in federal court of improper conduct committed while he was in office. In 2004, Mr. Morales was disbarred.
(February 2016) The current Attorney General of Texas is Ken Paxton ... and he's under indictment.
The folks in the branch offices, the over-worked, tired people who actually do the work, are (with a few notable exceptions) conscientious and hard-working. They work for the Attorney General because the government benefits (retirement and medical coverage) are good. Their actual PAY is pretty good, but only pennies above average. For the most part, these front-line troops care about their work, and want to help people. The Unit level management is good folks.
So why isn't the AG system working?
It's the management people on the regional level (and higher) who completely screw things up. The AG has divided Texas into nine regions. At the regional level (and the State level too), you find the career bureaucrats. They have an incestuous inbred good-old-boy-and-girl system that rewards incompetence.
Equal employment opportunity? Forget about it. They have a term that they use: "must-hire" (as in "He's a 'must-hire'"). That means he got his job because he knows the current Attorney General of Texas, or because his son is a state legislator, or because his Dad is a state legislator. Not only did that AG employee GET his job that way, but he KEEPS his job for that reason ... he can't be fired, no matter how badly he screws up.
Can you imagine how demoralizing this is for the other workers?
A job becomes vacant, and it's "posted" (put on the Internet). The Managing Attorney in that particular office begins receiving applications. He sets up interviews. He actually conducts several interviews. And then he gets a call from upstairs: "Oh, by the way, you're going to recommend Ed Fulbert for this position. Why? Because he's a must-hire." And that's it. End of story.