Inside the Office of the Attorney General of Texas (Child Support Division): an Expose
(Child Support Division): an Exposé
The inefficiencies of a bumbling, incompetent, arrogant, out-of-control, mismanaged, poorly-run bureaucracy.   An inside look, from a former employee.

What's the best way to get their attention?

Let's say you've called the Attorney General (of Texas) and left messages.   You've written letters.   Maybe you've even gone to the branch office and complained in person.   Still nothing happens.   Weeks drag by, then months.


This works like magic.   Why?   Because the Attorney General is VERY responsive to what they refer to as a "P.O.I." (Public Official Inquiry).

What happens when you talk to your State Legislator is that HE will then call the AG's office where your case is.   And you can believe that HE will get past the receptionist!!   When a State Representative tells the AG to jump, the AG asks how high ... on the way up!!!

Don't know who your State Senator or State Representative is?
Click here to look it up.

And if you want to look up other government officials, the NRA runs an excellent website HERE.

Why is the AG so responsive when your state representative calls them (at your request)?   Because every time the State Legislature creates a budget, they have to decide how much money to allot to the Child Support Division.   The AG wants the legislators to have a warm, fuzzy feeling about the Child Support Division when budget time rolls around.

Any Texas state legislator will tell you that by far the most complained-about agency is the Attorney General's Child Support Division.   They get more complaints from their constituents about the AG than they do about taxes, roads, or anything else.

In Arlington, in the AG's regional office for the Dallas/Ft. Worth area [(817) 838-4150], there's a full-time employee who does NOTHING ELSE except relay P.O.I.'s to the (11) branch offices.   That's how worried they are about their image with state legislators.   This employee sends "P.O.I.'s" to the appropriate branch office, and then hounds them afterward (for weeks, sometimes) to make sure that the "problem file" is dealt with.

The AG's priority is politics.   The AG doesn't care if you and your children are starving to death; they handle the "P.O.I." cases first.   It doesn't matter if a case is older than all the others, or more serious, or if it involves more children than anybody else's case, or if the ex-husband owes more money than anybody else in Texas.   That won't make a case a priority.   You can make your case a "priority" case by calling your state legislator and turning it into a "P.O.I." case.

If you're inclined to make a complaint directly to the AG, using the AG's own complaint form, click here.

One more helpful hint:

You've come to this website because you've had problems dealing with the Attorney General's office.   You want to make sure that they don't ignore you.   Get into the habit of writing letters.   Paper letters.   Send a letter if you can't get someone on the phone.   Send a letter even if you DO make telephone contact with someone ... follow up with a letter.   When you've talked to someone at the AG's office, get his name and address before you hang up the phone, and write to him:

Office of the Attorney General                     September 25, 2018
ATTN: Kristi Orth, Managing Attorney
6100 Western Place, Suite 600
Ft. Worth, TX 76107

Re: Your file #0091736590
NCP: Jeffrey Johnson

Dear Ms. Orth,

It is my understanding from the telephone conversation we had today that I don't need to be in Court this coming Friday, since Mr. Johnson hasn't been served.   It is also my understanding that you will let me know when the next setting is.

Yours truly,

Joanna Johnson

YES, it's a lot of trouble, but do it anyway.   Go buy some stamps NOW.   Send a letter, and make sure you keep a copy.   If you have access to a fax machine, let me know, and I may be able to give you the fax number of the AG office that has your file. For their regular phone numbers, here's a list.   They can ignore phone calls; they're afraid to ignore letters, because you have proof (your copy of the letter you sent) that you made contact with them.